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VRBO - OneKey Traveller Loyalty Program

This article describes the specifics around the OneKy Loyalty Program and the impact on accommodations, regarding the traveller earning and redeeming of OneKey loyalty points.

In mid-2023, Vrbo, Expedia, and Hotels.com are launching the largest and most comprehensive travel rewards program our brands have ever created, called One Key. For the first time, travellers will be able to earn and use OneKeyCash (our rewards currency) on eligible vacation rentals on Vrbo, plus eligible stays on Hotels.com , and eligible flights, hotels, rental cars, and more on Expedia. Your options will be endless.

One Key is the largest and most comprehensive loyalty program Expedia Group ever created. Launching in the US in mid-2023, One Key unifies the Expedia and Hotels.com rewards programs and, for the first time ever, brings a loyalty program to Vrbo. The program is free to join for travellers and easy to use so you can earn all your travel rewards in one place.

  • One Key gives you the freedom to be rewarded any way you travel: eligible flights, car rentals, hotels, vacation rentals, and more all earn rewards. It gives you flexibility, peace of mind, and personalised access through a single program.

  • With One Key, you will be able to earn and redeem rewards, get access to Member Prices, and enjoy unique travel perks that only get better as you move up tiers.

Traveller benefits OneKey

How travellers are Earning and redeeming rewards?

Here’s what to know about earning OneKeyCash, our new rewards currency that can be used on Expedia, Hotels.com , and Vrbo when One Key launches:

  • As long as a traveller is a member, and sign in before you make any bookings, they’ll earn rewards and collect trip elements across all eligible, global travel bookings made on the US points of sale on Expedia, Hotels.com , and Vrbo.

  • Here’s what they’ll earn: Members will receive 2% in OneKeyCash for every dollar spent1 on eligible hotels, vacation rentals, activities, packages, car rentals, and cruises and 0.2% in OneKeyCash for every dollar spent on eligible flights. And don’t forget, they earn OneKeyCash on top of any airline loyalty program earnings and credit card rewards.

  • The account holder who makes the booking earns the OneKeyCash, no matter which travellers are named in the booking. Planning a family trip? All OneKeyCash, including those from roundtrip flights for all family members, will be deposited in their One Key account. No need to set up accounts for their family members or children to collect rewards.

  • The rewards get bigger when travellers book stays at VIP Access properties. In One Key’s Silver tier, your OneKeyCash earnings go up by 50%. It’s 100% more when you reach the Gold tier and 200% more when you reach the Platinum tier.2

  • When they make most ‘Pay Now’ bookings, your OneKeyCash will arrive in their account just three days after you complete your trip. For ‘Pay Later’ and all Vrbo bookings, the travellers OneKeyCash will generally be confirmed 45 days after you complete your trip, but in certain instances it may take up to 90 days.

When the travellers are ready to redeem OneKeyCash, once confirmed, they can redeem it at any time. Here are a few details to keep in mind:

  • OneKeyCash can be used on ‘Pay Now’ bookings only and participating vacation rentals in US dollars.

  • To use OneKeyCash on a flight, travellers will need enough OneKeyCash to cover the entire cost of their eligible flight, including taxes and fees, and may not add any optional extras like checked bags or seat assignments. Travellers can purchase those extras after booking your ticket.

  • OneKeyCash cannot be redeemed for cash and is not transferable to other members, but travellers can redeem OneKeyCash on eligible bookings in someone else's name.

1USD only. Excludes taxes and fees.

2Bonus OneKeyCash is applied on the base OneKeyCash earned and not in conjunction with other applicable bonus OneKeyCash offers.

What’s the impact to our accommodation partners

NextPax doesn’t have to change anything in our connectivity when the One Key Program goes live. However there are some eligibility rules across earn and redeem OneKey loyalty program points.

The loyalty program works in conjunction with Expedia’s Expedia Collect payment program, which allows them to especially run the redeeming of OneKey’s loyalty program points. Basically the traveller then pays in points to Expedia Group, and Expedia Group as for a normal reservation, paying out the accommodation partner via virtual credit card or bank transfer.

 
 
 

OTA / Payment program

 

Earn OneKey Loyalty Points

 

Redeem OneKey Loyalty Points

 

Vrbo - Integrated Property Managers (through NextPax) - Partner Collect

Yes, points can be earned

No, points can’t be redeemed

Vrbo - Platform Partners - Vrbo Collect

Yes, points can be earned

Yes, points can be redeemed

Vrbo - Platform Partners - Partner Collect

Yes, points can be earned

No, points can’t be redeemed
As Vrbo Collect for connectivity partners is not launched yet, this payment program is not available to integrated software partners of Vrbo yet. And as a result of this, travellers can only earn OneKey Loyalty Points, but not pay with OneKey Loyalty Points.
 

NextPax Recommendation towards OneKey Loyalty Program.

The official NextPax recommendation is therefore that accommodation partners, to take most benefit of the OneKey Loyalty Program of Expedia Group per channel the following advise

As for Vrbo, since their payment program not being available yet, for now at least the points can be earned and when Vrbo’s payment program is available, for the same reason as for Expedia Group it is advised that accommodation partners are joining this payment program.

In case of any other questions related to the OneKey Program kindly visit a traveller based resource:

Join One Key | members always get our best prices | Vrbo The vacation rental brand that rewards you for being a member