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This article will explain the unified inbox in NextPax Core CMS, and focus on the messaging part of it. Aside from messaging, we also have a unified inbox for guest reviews.
Within this inbox NextPax aggregates all guest messaging for Airbnb, Booking.com, Expedia and Vrbo, utilising their Messaging API solutions to aggregate and centralise host and guest communications within one inbox.
Within the inbox the following details are shown: reservation ID's, all the incoming messages, listing information (ID and name), from what channel the message is, the status of the reservation, last message date. Also the message type is shown, there can be three categories:
- booking: All messages related to instant bookings.
- inquiry: All messages related to inquiry's - (not supported for Expedia)
- support: Airbnb's customer service communications is also included. Not supported by the other channels (Booking.com, Expedia, Vrbo)
On the right top, the accommodation partner can also find their average messaging response rate, average time to respond and the amount of new messages.
When an accommodation partner clicks on one of the messages, they can open it to review the message thread. The oldest mesage is on top, while the newest message is in the bottom. There an accommodation partner can also reply or forward the message.
Reply a Message
When the accommodation partner would like to respond this message, they can click 'reply' which will open the reply screen, where the message can be typed and send or discarded.
Attachments
Currently for messaging the following channels accept attachments, and it is good to note that each channel accepts different kind of attachments
Booking.com, Vrbo, Expedia: PDF
Airbnb: Images