Messaging & Reviews - Settings - Messaging

This article explains all the settings for applying automations that can be applied on messaging, for each channel

When accommodation partners navigate to Messaging & Reviews, and then to Settings the following screen will show, with 3 sub-menu's: General, Messages, Guest Reviews. This article focuses on the Messages sub-menu. 

When opened the accommodation partner is prompted to select a channel, this since messaging settings can differ per channel. Once the channel is selected the particular settings are loaded, in this example we showcase the messaging settings for Airbnb:

Settings per Channel

Given the settings can be different per channel we document here, what is available per channel in terms of automations and settings for 'Messaging' 

Airbnb

For Airbnb we have the option to setup a separate inbox for the messaging forward solution, which can be specified here. This comes in handy in case you would like to separate the Airbnb messages from other messages in a dedicated inbox.

Moreover we provide accommodation partners to set auto-replies on incoming enquiry's and bookings, in order to improve the messaging response rate at Airbnb. The messaging response rate on Airbnb affects entry in the Superhost program, so maintaining a good messaging response rate is of upmost importance.

If for instance you wish to set an auto-replies to all incoming messages on inquiry's, one can select inquiry as type, select 'active' and define the language. For english we even pre-populate a message that an accommodation partner can use, and this can be edited as accommodation partners wishes to do so.

After pressing 'Add new Auto-Reply, the auto-reply will appear as an existing auto-reply, and it can be edited and/or deleted if needed. It is advised to setup different messages both for inquiry and for reservation, and in different languages.