Commonly Asked Questions - Americas

Commonly Asked Questions (US Based PM’s)

• What is my commission rate?

  • The individual commission rate that was negotiated by you and Nextpax can be found on your “Property Partner Agreement” which was completed when you signed up with NextPax. A copy can be provided to you by emailing invoicing@nextpax.com if you do not have one already.

• How is my commission rate calculated?

  • The commission rate is calculated on the gross nightly rental rate (not including fees and taxes) based on the check-out date of the reservation.

• How am I billed?

  • You will receive an invoice via email only at the beginning of each month for the reservations that were checked out in the previous month. (Paper Invoices will not be mailed) If you have not completed the EFT Authorization payment form (US Only) you will be invoiced the month after the guest books their reservation.

• I am on a Subscription Service Contract, How am I billed?

  • You will receive an invoice based on the terms of the contract signed. ie: Monthly or Annually

• When is my bill due?

  • Your monthly invoice is due on the 15th of each month.

• How do I pay my Invoice?

  • As of July 1, 2020, all invoices will be directly debited from your bank account on file. You will receive an email when the payment is pending ACH withdrawal from our bank and it will then clear your bank within 2 to 3 business days from the day you receive notification of pending withdrawal.

• What if I have to mail a check?

  • If there is a need for you to mail in a check, please mail it to the following address in the US. DO NOT mail the check to our Almere office in The Netherlands.

• What happens when a reservation must be canceled by the PM?

  • In almost all situations, a canceled reservation will feed through all systems automatically if you have canceled it properly in your system. (Please make sure to follow up with your Account Manager for the proper steps to cancel a reservation so that it will be captured throughout the integration system.)

  • If this does not happen and the canceled reservation appears on your monthly invoice:

    • Please send an email to invoicing@nextpax.com with the reservation details. Include a screenshot of the canceled reservation from your system or that of the OTA.

    • Invoicing will follow through with getting the reservation canceled and a credit will then be issued to your next monthly invoice. (A new invoice will not be issued for the current month. You must pay your current monthly invoice in full as the pending credit will be used to reduce your next monthly invoice.)