.jpg?height=120&name=NextPax%20logo%20(3).jpg)
This article describes how you can analyze your hosting quality using the tools delivered under Channel Insights.
In pursuit to provide more business insights on distribution channels, NextPax has launched all operational dashboards related to hosting quality for Airbnb within its channel management software. As of today hosts that are distributing towards Airbnb are able to view and take action on multiple hosting quality related tasks from one central place within our channel management software. The aim of launching these features is to enable accommodation partners to review their hosting quality in a central place and take action, to further improve their overall hosting quality score on Airbnb.
For more information on how exactly the tools work in NextPax Core, click: here
Below you'll find a summary of the tools delivered and what it can be used for:
What tools is NextPax releasing under Channel Insights for Airbnb?
NextPax has released the following tools under Channel Insights for Airbnb
- Notifications – notifications from Airbnb around suspensions and warnings.
- Resolutions – an overview of all resolution cases for a particular host.
- Trip Issues – an overview of trip related issues for a particular host.
- Transactions – an overview of all Airbnb transactions/payouts for a particular host.
- Hosting Quality – an overview of the hosting quality status for each property.
Let’s dive a little deeper on the capabilities accommodation partners will have using each of these tools.
Notifications
Under notifications we provide an overview of all Airbnb notifications hosts may get around the suspension status of their listings. They can either take action to prevent the listings from being suspended, or reactivate the listings after a suspension period has ended. The tool supports operational capabilities such as filters, reporting and a ‘mark as done’ functionality.
Resolutions
Under resolutions we are now showing all cases from Airbnb’s resolution center and we are connecting the resolution case to our listing and booking data. Moreover we are syncing all resolution case statuses, so the accommodation partner will be able to action and filter those cases that need the most urgent attention.
Trip Issues
Under Trip Issues hosts will be able to find related trip issues (review score lower than 4) and reservations that were canceled by hosts beyond 30 days before arrival. It will contain structured information (review tags) as to why the experience was not meeting the guest expectations and if Airbnb’s customer service is involved, also these notes are present. Hosts will be able to identify their problematic accommodations, read structured feedback to improve on the experience.
Transactions
This transaction overview will provide the host all the financial data related to their partnership with Airbnb. It includes all the reservations made, payouts as agreed in the resolutions center and cancellation fees charged. Accommodation partner can use this overview for reconciliation purposes and to stay on top of their cash-flow position. Important elements like the transaction details, payout ID, currency, amounts, commission are all mentioned in this overview.
Hosting Quality
In this overview the host can follow the hosting quality development for each listing and see in which status their listings sit. On suspended listings we also show if the listing can be reactivated and on what date, as well as any appeal opportunities present.
